The Messaging screen displays a list of sent messages with summary data for each.
Use the search and filter sidebar on the left to narrow down the list of messages displayed.
Use the checkboxes to the left of each message to select records, then use the green action buttons above the list on the right to perform actions on the selected messages.
Individual message actions can also be accessed by clicking the caret icon on the far right of each record.
Messaging - Main Screen - Sorting
Click any column header to sort the list by that column.
Messaging - Main Screen - Filtering
Use the filter options on the left side of the screen to refine the message list. Filter by keyword, Sender, Status, Recipient State, or Date Sent. Multiple filters can be applied at once.
Messaging - Main Screen - Select a Message (to Resend or Cancel)
Select one or more messages using the checkboxes on the left to Resend or Cancel them. These are the only actions available when messages are selected.
Messaging - Main Screen - Message Details
To view message details, either click the message Subject in the list or click the caret icon in the Actions column and select Details.
*Select Subject in the message list
Click the caret icon in the Actions column and select Details to view the message's sender, date and time sent, expiration time, message content, and response options.
The window also displays each recipient's status, including whether the message was received, read, and responded to.
Messaging - Main Screen - Summary of Recipients & Responses
Click the information icon to the left of the Actions column to view a summary of recipients and responses.
Messaging - Main Screen - Create a New Message
Click New in the top right of the screen to send a new message.
A window will open with fields and options for composing and configuring the message.
Click To to select message recipients. In the window that opens, use the dropdown to filter by Vehicles, People, Groups, or Distribution Lists, then click the + symbol next to each recipient you wish to add. Use the search bar to find specific users. Click Done when finished.
To send to all users, select Broadcast to everyone. Selected recipients will appear below the To button. Enter a Subject and Message, select the message availability duration from the dropdown, and click + Add Response to configure response options. Enter each response in the text box, noting the remaining character count displayed to the right.
Click + Add Response again to add another response option.
Use the up and down arrows to reorder responses, or click the X to delete one. Click Send when ready to send the message.
Messaging - Main Screen - Resend a Message
To resend a message, either select the checkbox next to the message and click Resend, or click the caret icon in the Actions column and select Resend. Multiple messages can be selected and resent at once using the first method.
Select the checkbox next to the message and click Resend.
Select Resend from the Actions column. A confirmation notification will appear in the top right of the screen once the message has been sent successfully.
Messaging - Main Screen - Cancel a Message
To cancel a sent message, either select the checkbox next to the message and click Cancel, or click the caret icon in the Actions column and select Cancel. Multiple messages can be cancelled at once using the first method.
Select the checkbox next to the message and click Cancel.
Select Cancel from the Actions column. A confirmation notification will appear in the top right of the screen once the message has been cancelled.
Messaging - Main Screen - Distribution Lists
Click Distribution Lists in the top right of the Messaging screen to add, edit, or delete distribution lists.
For more information, see Online Help for Manage Distribution Lists.